Last updated: November 10, 2026

At OVÉRA, we aim to provide a reliable and convenient delivery experience for every customer.

1. Order Processing

Orders are processed after payment has been successfully confirmed.

Processing times may vary depending on product availability and supplier fulfilment arrangements.

2. Shipping Destinations

OVÉRA aims to serve customers in Italy and selected European countries.

Available destinations will be displayed during checkout.

3. Delivery Times

Estimated delivery times will be displayed at checkout or communicated to customers before purchase.

Delivery times may vary depending on the destination, warehouse location and shipping carrier.

Delivery estimates are not guaranteed dates unless expressly agreed otherwise.

4. Shipping Costs

Shipping costs are calculated and displayed during checkout before payment.

Any free-shipping promotions will be subject to the conditions advertised on our website.

5. Order Tracking

Once your order has been dispatched, you will receive shipping confirmation and tracking information where available.

Tracking information may take some time to become active.

6. Multiple Shipments

Some orders may be delivered in separate packages if products are supplied by different warehouses or fulfilment partners.

Customers may receive separate tracking notifications.

7. Delivery Delays

Delivery may be affected by circumstances outside our reasonable control, including carrier disruptions, customs procedures and exceptional events.

If your order is significantly delayed, please contact our customer service team.

Your statutory rights regarding delayed or non-delivery remain unaffected.

8. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

If you notice an incorrect address, contact us as soon as possible. Changes may not be possible once an order has been dispatched.

9. Lost or Damaged Packages

If your package appears lost or arrives damaged, contact us with your order number and relevant information.

We will investigate the issue and provide an appropriate solution under applicable law.

10. Contact

For shipping enquiries:

OVÉRA Customer Service

Email: info@overafashion.com