Refund policy

Return and Refund Policy

Last updated: November 10, 2026

At OVÉRA, customer satisfaction is important to us. If you are not satisfied with your purchase, you may exercise your right to return eligible products under the following conditions.

1. Right to Return

Customers in the European Union have the right to withdraw from an online purchase within 14 days of receiving their order, without providing a reason.

2. Return Conditions

Products should be returned:

Unused and unworn.
In their original condition.
With original labels and accessories, where applicable.

You may inspect products as you would in a physical store. These conditions do not affect your statutory rights.

3. How to Request a Return

To request a return:

Contact us at [YOUR CUSTOMER SERVICE EMAIL].
Include your order number.
Specify which product you wish to return.
Follow the return instructions provided by our customer service team.

Please do not send products to an address without receiving confirmation from us.

4. Return Shipping Costs

For change-of-mind returns, customers are responsible for direct return shipping costs, provided this was communicated before purchase.

For defective, damaged or incorrect products, please contact us for an appropriate solution.

5. Refunds

Approved refunds will be issued to the original payment method.

For statutory withdrawals, refunds will be processed within 14 days of receiving your withdrawal notification. We may withhold reimbursement until the returned products are received or evidence of return shipment is provided, whichever occurs first.